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Protect Your Instruments
with our Warranty Plus Program

Protect Your Instruments with our Warranty Plus Program

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Protect Your Instruments & Extend Their Life with Warranty Plus!

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When you choose Hach, you're choosing trust & reliability. Now, safeguard your investment with Hach Malaysia’s Warranty Plus Program that is designed to give you peace of mind, longer protection, and seamless service beyond the standard warranty.

Double Your Warranty Coverage
Priority Repairs or Replacements
Certified Hach Support

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What is the Warranty Plus Program?

The Hach Warranty Plus Program provides an additional one-year coverage beyond the original manufacturer's warranty for products purchased from Hach Malaysia. This ensures your equipment stays protected against defects caused by faulty material or workmanship for up to two full years.

Highlights:

  1. Extended Warranty: Activate Warranty Plus when your original one-year warranty ends.
  2. Full Equipment Coverage: Applies to the Hach Product and all related parts.
  3. Flexible Application: Covers both new and used equipment (up to 4 years old).

Get Protected Today

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Certified Repairs or Replacement

During the Warranty Plus period, if an eligible claim arises, Hach Malaysia will:

  1. Repair your equipment using new or certified refurbished parts, or
  2. Replace your product with a functionally equivalent unit.
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Coverage Across Malaysia

Enjoy service anywhere. Hach Warranty Plus is valid throughout Malaysia.

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Also Applicable for Used Equipment

Even if your instrument is previously used (under 4 years), you can still opt into Warranty Plus! Just pass an inspection by our certified engineers.

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Warranty Plus Eligibility

To be eligible:

  1. Your Hach product must be within 4 years from its original shipment or delivery date.
  2. If previously supported by a different vendor, a Hach Malaysia engineer must certify the instrument after inspection.
  3. Customers must replace consumables as recommended, and calibration will be conducted by Hach Malaysia specialists.

Important: Replacement parts installed under Warranty Plus are covered for the longer of 90 days or the remaining warranty term.

How to Enroll?

It's simple:

  1. Purchase a Hach Product (new or eligible used).
  2. Opt-in for Warranty Plus during your warranty period or within the first 4 years.
  3. Schedule an Inspection (for used instruments).
  4. Stay Covered and Protected!

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Talk to a Hach Specialist

Frequently Asked Questions

What does Warranty Plus cover?

It covers defects due to materials or workmanship for the Hach Product and related parts.

Can I renew Warranty Plus annually?

Yes! For used equipment within the coverage period, Warranty Plus can be renewed annually after inspection.

How long does coverage last after a replacement?

Warranty for replacement parts or equipment is either 90 days or the remaining Warranty Plus term , whichever is longer.


Still have questions?

Fill out the form to speak with a Hach representative about a service partnership that can start as soon as your warranty ends.